Participates as a team member in the implementation of the nursing process in collaboration with the Registered Nurse. Responsible and accountable for a group of patients spanning all ages, cultures and disability concerns for a designated time frame. Functions within policies, practice guidelines and nursing standards of Sturdy Memorial Hospital in accordance with the Massachusetts Nurse Practice Act, CDC and OSHA standards, and any other applicable regulatory or accreditation agency. Assists with training, onboarding, and professional development efforts of new and/or existing clinical team members including Medical Assistants. Mentors office staff and facilitates team development.

Required Skills/Qualifications/Training/Experience

Experienced Clinical Nursing skills
Demonstrated ability to interact with patients in promoting an excellent and safe patient experience
Ability to measure, document, and monitor vitals, weight, and height
Ability to obtain a basic medical history including chief complaint, medication history, social history, and family history
Knowledge and understanding to appropriately triaging patients
Establishes excellent rapport with patients including patient education
Ability to prepare patients for all types of visits and in-office procedures using the appropriate medical supplies
Ability to communicate patient’s health and behavioral status to providers
Maintains a safe and healthy environment for patients and co-workers by following standards and procedures
Demonstrates necessary functions to maintain continuity of care for patients
Knowledge and experience of administrating medications/immunizations
Extensive clinical knowledge to assist patient questions over the phone and in-person
Manage patient issues including the appropriate triage of questions and concerns around medical conditions
Ability to handle difficult patient interactions with ease

Education/Training

Graduate of a Licensed Practice Nurse Program

Licenses/Certification

Current Massachusetts licensure
BLS competent
Unit/Specialty specific certifications

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Age And Diversity Related Criteria

Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures

Ability To Fulfill Job Expectations

Must have the ability to the perform essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Essential Job Functions

Excellent interpersonal skills and teamwork ability
Prepares exam rooms for providers between patient contact
Maintains clinical competency, continued education, and LPN license
Knowledge and appropriate use of medical terminology
Reviews, interprets, and manages clinical documentation
Works collaboratively with other health care professionals in providing outcome-oriented care
Demonstrates problem solving and thrives in a fast-paced work environment
Maintains a safe and healthy environment for patients and co-workers by following standards and procedures
Knowledge and comfort managing prior authorization and referral process
Ability to assist in inbox management and refills according to SMA policy
Conduct Cerner Electronic Medical Record environment and office workflows
Commitment to patient experience and quality improvement in the outpatient setting
Ability to schedule new and established patient appointments
Understanding provider requests and complete them in a timely manner

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Sturdy Health

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