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IT Support Technician

Onsite 5 days per week - Greater Boston Area

Full Time

Our client is seeking an IT Support Technician to provide hands-on technical support across corporate offices, retail locations, and field-based teams. This role is responsible for troubleshooting day-to-day hardware/software issues, managing user accounts and devices, and supporting ongoing infrastructure initiatives.

The ideal candidate is a self-starter who thrives in a fast-paced environment, enjoys solving problems, and can balance multiple priorities while delivering exceptional service to internal stakeholders.

Job Description:

Provide end-user technical support for office, showroom, and field personnel (both in-person and remote).
Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Support Windows 11, Office 365, and Active Directory environments.
Create and manage user accounts, groups, and security permissions.
Document resolutions, maintain asset inventory, and contribute to internal knowledge base.
Coordinate with third-party vendors to escalate complex issues when necessary.
Assist with IT project implementation, upgrades, and system rollouts.
Provide occasional off-hours/on-call support for retail operations.
Travel to local sites as needed.

Qualifications:

Bachelor's degree in Information Technology or related field.
2-5 years of hands-on IT support experience across desktop, network, and mobile technologies.
Strong knowledge of Microsoft Windows, Office 365, and Active Directory administration.
Familiarity with networking protocols (DNS, DHCP, TCP/IP, VPN).
Excellent troubleshooting and multitasking skills in a fast-paced environment.
Strong communication and customer service mindset.
Experience with IP-based phone systems and mobile device management (preferred).
Ability to lift up to 30 lbs when needed.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

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IT Support Technician