Personal Lines Service Department Manager

Corndell Insurance | Norton, MA | Hybrid

Corndell Insurance is looking for a high-capacity leader to help build the next phase of our personal lines operation.

You will lead the service department, help shape how it operates, and personally manage a meaningful book of business. You will be expected to set the standard, improve the system, and help create a department the agency can continue to scale around.

For the right person, this is a chance to step into a key seat inside a rapidly, growing independent agency and make a visible impact.

What You’ll Own

You will oversee the day-to-day performance of the personal lines service department while also managing your own assigned book of accounts. This role is part leadership, part execution, and part operational development.

You will be responsible for team performance, workflow design, service quality, client retention, and process improvement. You will also work closely with leadership to identify gaps, strengthen accountability, and implement better systems and technology.

This role is for someone who likes to lead from the front and build something better.

Core Responsibilities

Lead the personal lines service team, including workflow oversight, coaching, quality control, and accountability
Manage your own assigned book of personal lines business, including renewals, endorsements, remarketing strategy, coverage reviews, and client communication
Build and refine repeatable workflows that improve efficiency, consistency, and scalability
Help evaluate and implement technology, automation, and operational improvements that enhance both team performance and client experience
Establish and track service standards, including responsiveness, retention, quality, and client satisfaction
Partner with leadership on staffing, capacity planning, departmental structure, and long-term growth strategy
Strengthen carrier and vendor relationships that support the department and improve outcomes for clients
Identify what is broken, solve problems proactively, and drive execution without needing constant direction

What We’re Looking For

5+ years of personal lines insurance experience on the agency side
Prior leadership, supervisory, or team lead experience preferred
Active MA Property & Casualty license required
Strong working knowledge of agency management systems; NowCerts experience is a plus
High level of ownership, judgment, and follow-through
Comfortable balancing strategic leadership with hands-on execution
Interested in process improvement, operational excellence, and using technology to make the agency better
A builder’s mindset. Someone who wants to help create a stronger department, not just inherit one

Who This Role Is Ideal For

This role is a strong fit for someone currently serving as:

Personal Lines Account Manager Team Lead
Senior Personal Lines Account Manager
Personal Lines Supervisor
Service Manager
Operations-minded personal lines leader ready for a bigger platform

If you have been looking for a role where leadership trusts you, your ideas matter, and your work directly shapes the future of the department, this is that kind of opportunity.

Compensation and Benefits

Competitive base salary based on experience and capability
Performance-based bonus opportunity
Health and dental insurance
Flexible PTO Policy
Hybrid schedule

Why Corndell

Corndell Insurance is an established independent agency with a strong foundation and a leadership team that is actively investing in growth, people, and better operations.

This is not a status quo role. We are looking for someone who can become a key employee in the business, help elevate the department, and play an important role in what we build next.

If you want a seat at the table, real responsibility, and the chance to help shape an agency rather than just work inside one, we’d like to talk.

Corndell Insurance

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