Monday - Friday 9:00 am - 5:00 pm

40 hours per week (full time)

Hourly Rate: $17 - $19 per hour based upon experience

Job Description

We are currently looking for a Customer Care Specialist for our Corporate office in Norton, MA.

If you are an energetic, self-motivated, individual, you have a great opportunity to join a successful and growing company!

We offer an exciting, supportive, friendly work environment, flexible hours and competitive wages!

Description: Handling all aspects of customer service regarding customers furniture

Responsibilities

SKILLS REQUIRED

Handle all incoming customer calls regarding concerns in a professional, positive and proactive manner
Handle all driver and service tech issues that may arise
Schedules service appointments, even exchanges, and deliveries with customers
Confirms deliveries and service appointments
Refers customer files to outside contract Techs, as needed, to comply with customers requests
Creates purchase orders to order parts to repair furniture
Work directly, as a team, with an assigned Road Tech on a consistent basis, as needed
Follow up after customers service appointment to ensure satisfaction
Determine if a customer needs a repair, replacement, or authorize a return
Professionally interacts with all personnel, guests and customers
Adheres to all company policies and procedures
Operates all company equipment in a safe and proper manner
Maintains a neat and safe work area, free from any potential hazards
Creates atmosphere allowing for open and effective communication
Other duties as assigned

Requirements

Good oral and written communication skills
High School Diploma
Previous experience working in a call center
Working furniture product knowledge not required, but a plus
Knowledge of GERS computer system and its programs not required but is a plus
A strong work ethic and dependability a must

At Bernie & Phyl's Furniture, we recognize and appreciate all of our team members hard work and dedication. If you view yourself as a professional and are interested in a career in our industry, we are interested in speaking with you.

Bernie & Phyl's Furniture is an Equal Opportunity Employer

Bernie & Phyl's Furniture

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